Frequently Asked Questions

Welcome to Sparkgasm's FAQs – Here to Spark Your Curiosity! Find answers to all your questions about our dazzling jewelry, from care tips to shipping details. If you need more help, our team is just an email away through support@sparkgasm.com! 
 
🌟Is your silver crafted from genuine 925 silver?
- Yes, yes, and yes! The items on our website are only solid Sterling Silver Jewelry, electroplated with 18k gold or Rhodium or no plating. They are not;  silver plated alloy, silver-like alloy (most of them are nickel alloy).

🌟Do you have any toxic metals or chemicals in your jewelry?

- All Sparkgasm jewelry is hypoallergenic, and free from nickel, lead and cadmium. Although nickel cannot be extracted 100%, our sterling silver products are compliant with jewelry standards EN 1811 - Nickel release , EN 12472 - Lead Content, and  Cadmium Content.

🌟How thick do you plate with your item? How long does your plating last?
- The default plating thickness of listed items on our website is 0.03 micron. However, please note, we cannot guarantee how long the plating will last, as it depends entirely on the customer's wear and tears. and we're working to increase thickness of our plating to provide our customers with the same unique pieces with the highest quality and standards.

🌟 Are there any tips for jewelry care in order to make the plating last longer?
- Special care must be taken to ensure jewelry does not scratch or tarnish.
- Here are some tips for your reference:
1. Each piece of jewelry should be stored individually to avoid scratching and sealed to avoid air contact.
2. Store jewelry in a clean, dry place away from natural sunlight, humidity (bathroom), and heat.
3. Remove jewelry before showering, going to bed, or participating in physical activity especially swimming/hot spring. Also, remove rings before washing your hands every time to keep your jewelry in the best shape for longer time. 
4. Avoid exposure to sweat and harsh chemicals such as perfumes, cleaning agents, chlorine, and saltwater.
5. Use a silver-polishing cloth to clean the pieces if the jewelry has become dull. Do apply pressure but not too much as this can remove the plating coat.

🌟What will happen after I placed an order?
- We send you order confirmation mail immediately.
- We send you track number after package shipped in 1-4 business days.
- We'll keep tracking and make sure the package arrive at your address. If the package get loss, we'll resend the package.