Return and Refund Policy

At Sparkgasm, we are committed to ensuring your satisfaction with our jewelry. If you are not completely happy with your purchase, please review our return and refund policy below.

1. Return Eligibility

1.1 Return Period: You can return items within 2 weeks from the date of delivery.

1.2 Condition: Items must be returned in their original, unused condition, with tags and packaging intact.

1.3 Non-Returnable Items

• Personalized or custom-made jewelry.
• Sale or clearance items (marked as final sale).
• Gift Cards

2. Return Process

2.1 Initiating a Return: To start a return, please contact us at support@sparkgasm.com with your order number and reason for return, a picture of video of the returned item.
2.2 Approval: Once your return request is approved, we will provide instructions for shipping the item back to us.

2.3 Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method as we cannot guarantee receipt of your return without tracking. However we will pay for the return shipping cost in these cases:

- Item Manufacturing Defect

If the received item is found to be manufacturing defect. Please feel free to contact us to apply for return. We'll evaluate if the item has manufacturing defect.

Please note:
We will not accept any return goods in which the goods were damaged during usage or your incorrect action.
Please be advised that the natural impurities is not defect, it's one of the characters of natural gemstones.

- Item Not As Described

In this case, item received is found to be not the same as the parameter described in parameter list or detailed description.

Please let us know which parameter is not as described.

Please note:

* Due to photo technology problems and the lighting , there might be color difference of your display screen.

* ltem images might be enlarged for detail, as the weight is the main factor of the cost, generally the size of silver products are smaller than fashion jewelry. Please double-check the actual size information with us if you have any doubt/concern.

3. Refunds

3.1 Eligibility: Refunds will only be issued for eligible returns.
3.2 Processing Time: Once we receive and inspect the returned item, we will notify you of the refund approval status. Approved refunds will be processed within 10 business days.
3.3 Refund Method: Refund to the original payment method

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@sparkgasm.com

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order for the desired product.

5. Damaged or Defective Items

5.1 Reporting an Issue: If your order arrives damaged, defective, or incorrect, please contact us at support@sparkgasm.com within 2 days of delivery.
5.2 Resolution: We will replace the item or issue a refund, including any applicable shipping costs, after verifying the issue.

6. Questions?

If you have any questions about our Return and Refund Policy, feel free to reach out to us at:

• Email: support@sparkgasm.com

Thank you for choosing Sparkgasm. We’re here to ensure your shopping experience is as brilliant as our jewelry!